Garmin Express Displays a Server Error Message

Description

If Garmin Express displays one of the following errors, there may be an issue with your internet connection or your computer's settings.

• "We are unable to add this device because our servers are unavailable at this time."
• "Sorry, we're having a problem communicating with our servers."

Resolution

1. Ensure that Garmin Express is up to date

   • Update Garmin Express to the current version.

2. Ensure the Internet connection meets the system requirements for Garmin Express

   • A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections.

   • For detailed information, see the FAQ  Internet Connection Restrictions that can Prevent the Successful Download of Maps.

3. Reset the network hardware
   • Shut down the computer and reset the network hardware by unplugging the router and/or modem
   • After a minute, plug the router and/or modem back in to restart it and turn the computer back on and try using Garmin Express again

4. Check the Date and Time Settings on the computer

   • Incorrect date and time settings on the computer can cause communication errors between Garmin Express and the Garmin servers. Verify the date, time, and time zone settings are correct on the computer.

5. Temporarily disable Internet Security/Firewall

   • Although most security software will not interfere with Garmin Express, some security software (such as software that is used on work computers or in a business environment) may cause this error

   • If possible, try temporarily disabling the software

     • If you cannot disable it, it will be necessary to use a different computer

   • If disabling fails to resolve the issue, you can set up an exception for Garmin Express

6. Check the proxy settings on the computer

   • Incorrectly configured proxy and/or LAN settings may affect the connection between the Internet and Garmin Express. Verify the Proxy Settings are Correct on a Computer.

7. Disable Virtual Private Network
   • If applicable, disable any VPN (Virtual Private Network) that is in use. If this is not possible, use a different computer and/or network connection.

8. Uninstall Garmin Express

   • To uninstall Garmin Express from the computer, see the FAQ  Full Uninstall of Garmin Express.

9. Restart the computer

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10. Reinstall Garmin Express

    • To reinstall Garmin Express, see the FAQ How Do I Install Garmin Express?.

Garmin Express should now be able to connect to the server. If not, try a different computer or a different internet connection.