USB communication issues can prevent your USB drive from being detected by Garmin Express.

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Before starting the map update process, visit https://honda.garmin.com/honda for instructions on preparing your USB flash drive for the map update process.

Ensure that Windows recognizes the USB drive

When a device is properly connected to a Windows computer, it will be displayed as a removable disk or portable device.

To verify that Windows detects the USB drive:

1. Connect the USB drive to the computer

2. Press the Windows Key ()+ E

3. Click This PC (Windows 10 only)

The USB drive will be listed under Devices and Drives in Windows 10. In older version of Windows, the USB drive will be listed under Devices with Removable Storage.

USB drive does not display as a drive in Windows

Try the steps below if the USB drive does not appear as a drive in Windows or appears as an "unknown device" in the Windows Device Manager.

Ensure the USB port is working properly:

Try a different USB port on your computer and/or test the USB port with a different USB device

Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor

On desktop computers, use the USB ports on the back of your computer

Disable USB Selective Suspend

On Windows, USB Selective Suspend will limit power to connected USB devices, including your Garmin device. It can potentially cause recognition problems.

To disable USB Selective Suspend:

1. Unplug your Garmin device from the computer

2. On the computer, open Control Panel

3. Click Hardware and Sound

4. Click Power Options

5. Click Change plan settings next to the currently selected power plan

6. Click Change advanced power settings

7. Expand USB settings

8. Expand USB selective suspend settings

9. Click Settings and select Disabled from the drop-down menu

On a laptop, select Disabled for both "On battery" and "Plugged in"

10. Click OK

11. Plug your Garmin device back into the computer

Restart the computer and try again:

Uwaga: Wyłączenie komputera, wciśnięcie przycisku Power lub zamknięcie pokrywy laptopa może nie wyłączyć komputera poprawnie. Wykonaj poniższe instrukcje, by upewnić się, że komputer został poprawnie zrestartowany.

Windows 8.1 i nowszy	Windows 7
Kliknij prawym przyciskiem myszki przycisk Start Kliknij Zamknij lub wyloguj Kliknij Uruchom ponownie	Kliknij przycisk Start Kliknij ikonę ▶ obok Zamknij Kliknij Uruchom ponownie

USB drive is recognized by the computer but not by Garmin Express

Ensure that Garmin Express is up to date:

1. Click Settings in Garmin Express
2. Click About
3. Click Check for Updates to Express
4. If there is an update available, click Install Now and follow the prompts to complete the update.

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If your device has already been added to Garmin Express, try removing the device and adding it back again:

1. Click Home
2. Right-click your device
3. Click Remove from Express
4. Click Remove
5. Click Add a Device
6. When the device is found, click Add Device
7. Follow the on-screen prompts to add your device back to Express

Uninstall and Reinstall Garmin Express:

To uninstall Garmin Express from the computer, see Full Uninstall of Garmin Express

Once Garmin Express has been uninstalled, the latest version can be re-downloaded by visiting http://www.garmin.com/express

Restart the computer:

Uwaga: Wyłączenie komputera, wciśnięcie przycisku Power lub zamknięcie pokrywy laptopa może nie wyłączyć komputera poprawnie. Wykonaj poniższe instrukcje, by upewnić się, że komputer został poprawnie zrestartowany.

Windows 8.1 i nowszy	Windows 7
Kliknij prawym przyciskiem myszki przycisk Start Kliknij Zamknij lub wyloguj Kliknij Uruchom ponownie	Kliknij przycisk Start Kliknij ikonę ▶ obok Zamknij Kliknij Uruchom ponownie

If these steps did not resolve the issue

Visit Related Content at the bottom of this page or the Garmin Express section of Support Center and you will find the available Product Support contact options in the Contact Us for More Help section.