If the BMW Motorrad Navigator V or VI will not power on or if it is frozen on a specific screen, perform a soft reset and a software update.

To perform a Soft Reset:

Connect the Motorrad to a power source such as a computer or AC outlet
Press and hold the power button for 8-10 seconds
If this does not restore power, remove the battery for a few moments
Place the battery back into the Motorrad
If the device still will not power on, remove the battery from the Motorrad and plug the Motorrad into a computer with a USB cable
Place the battery back into the Motorrad

Accessing the battery compartment on a BMW Nav V/VI:

The device will now power on. The battery may have been depleted while the device was locked up. If the device does not power on right away, leave it plugged into a power source for at least 30 minutes and follow the above steps again.

See instructions for updating the software by reviewing . Performing a soft reset and updating software should prevent the black screen on devices with an extremely low battery. See null for other helpful information.