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Collecting Logs From the Tread App

The Tread® App can create a set of log files to send to Product Support.

  • These files contain information allowing Product Support to identify the issue and provide a resolution in a timely manner.

  • These may be requested by Product Support when working to resolve an issue.

  • Whether or not your device is able to connect to the Tread app, you may still collect necessary logs.

To do This:

1. When paired with your phone and Garmin device, open the Tread app

2. Touch the Three bars in the upper left-hand corner

3. Select Settings

4. Touch About

5. Tap the App Version field repeatedly, at least 10 times until you see a new screen titled Report an Issue or Bug

6. In the Recipient line, type product.support@garmin.com

    • Enter the case number provided by Product Support and include this in your email

7. Leave the 'Include device logs' box unchecked or unselected at the bottom of the page. The logs will send without this

8. Optional: Add any comments you wish to make in the description box

9. Touch Send

10. On Android Phones: Select your preferred email app. Skip this step on iPhone 

11. Touch the send button 

If you are Unable to Pair the Device to the Tread App, you can Send Logs Without Pairing a Device:

1. Open the Tread app

2. Select Continue Without Pairing

3. Sign into your account

    • Skip steps 1-3 if the customer is already signed into the app.

4. Touch the Three bars in the upper left-hand corner

5. Touch Settings

6. Touch About

7. Tap the App Version field repeatedly, at least 10 times until you see a new screen titled Report an Issue or Bug

8. In the Recipient line, type product.support@garmin.com

    • Enter the case number provided by Product Support and include this in your email.

9. Leave the 'Include device logs' box unchecked or unselected at the bottom of the page. The logs will send without this

10. Optional: Add any comments you wish to make in the description box

11. Touch Send

12. On Android Phones: Select your preferred email app. Skip this step on iPhone 

13. Touch the send button 

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