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Troubleshooting a Bluetooth or Tread App Issue with a Compatible Device

Your Tread uses Bluetooth technology to connect with your mobile phone.

NOTE: The Tread can only be actively paired to one phone at a time. The Tread XL - Baja Chase Edition and Tread XL - Baja Race Edition devices are not compatible with traffic and weather. 

An Issue with the Bluetooth Connection Between the Two can Cause any of the Following Issues:

  • Device and phone will not find one another.
  • Device and phone encounter problems during the pairing process.
  • The pairing process is successful, but devices do not maintain a Bluetooth connection.
  • You are unable to hear the person you are speaking with or vice versa.
  • Hands-free audio quality is below expectations.
  • The Tread is not importing or displaying your phone's contacts.
  • Tread App features like Traffic or Weather are not displaying on the device.

NOTE: It is not possible to troubleshoot a Bluetooth or Tread App issue while on an active phone call, as it may interfere with certain features.

We Suggest Troubleshooting in this Order for Bluetooth or Tread App Issues:

1. Phone Requirements

Ensure your Phone Meets System Requirements for the Tread App:

Go to the Tread App and select either App Store or Google Play to find the current requirements. It is necessary to use a phone which meets these requirements.

Check for Updates to the Phone’s Operating System: 

To check for updates on iOS:

(NOTE: These steps will vary depending on the phone and OS combination)

  1. Open the phone's Settings menu
  2. Touch General
  3. Touch Software Update

To check for updates on Android:

(NOTE: These steps will vary depending on the phone and OS combination)

1. Touch the Apps menu (some phones skip this step)

Red box around apps icon

2. Touch Settings or the Gear icon 

Red box around the Settings icon

3. Touch About Phone (some phones skip this step)

4. Touch Software Update or System Updates (you may need to scroll down the page)

Red box around Software update 

5. Touch Download and install or Check for system updates (some phones skip this step)

Red box around Download and install option

6. Touch Download or Yes if updates are available

7. Touch Install Now

The phone should now check for and apply any necessary system updates.

2. Software Updates

Check for Updates to the Software of the Tread:

See Updating Automotive Maps and Software with Garmin Express on a Tread or Updating Automotive Maps and Software with Garmin Express for a zūmo XT2.

Check for Updates to the Tread App:

Search for the Tread App in the Google Play or App Store to check for updates and apply them, if available.

The installed version number of the Tread App can be found on the phone itself if the app will not launch.

To Locate the Software Version of the Tread App:

iOS:

  1. Open the phone's Settings menu
  2. Touch General
  3. Touch iPhone Storage
  4. Touch Drive

Android version 7 or older:

  1. Open the phone's Settings menu
  2. Touch Apps
  3. Touch Drive

Android version 8 or newer:

  1. Open the phone's Settings menu
  2. Touch Apps or Apps & Notifications
  3. Touch App Info (Some phones skip this step)
  4. Touch Tread

The current version of the Tread App should be displayed here.

3. Restart Phone and GPS

Be sure to completely restart your phone before proceeding.

See your phone's documentation for instructions on fully restarting your phone.

To reboot your Tread, press and hold the Power button for several seconds and then touch Off.

4. Re-Pair by Forgetting the Device From Phone's Bluetooth Settings/Tread App and Deleting Pairing History on the Tread

To Delete the Pairing History on the Tread:

See null.

To clear pairing history in the Tread App:

  1. Open the Tread App on your smartphone
  2. Touch the three bars on the top left hand corner
  3. Touch Settings
  4. Touch the device you want to delete
  5. Touch Forget Device
  6. Touch Forget Device again 

Clear the Tread from the Phone’s Pairing History:

Steps for clearing pairing history on the phone can vary by make/model. See your phone's manual or manufacturer if unsure how to clear your phone's pairing history. The steps below apply to most iOS and Android phones:

To clear pairing history on an iPhone:

  1. Open the phone's Settings menu
  2. Touch Bluetooth
  3. Touch the info button ("i" icon) next to the paired Garmin Device
  4. Touch “Forget this device”

To clear pairing history on an Android phone:

  1. Open the phone's Settings menu
  2. Touch Connections (some phones skip this step)
  3. Touch Bluetooth
  4. Touch the gear icon next to your listed Tread Device
    • Select the name of the listed Tread Device instead on some Android phones
  5. Touch Forget/Unpair

The Tread will now be cleared from your phone's pairing history.

To Pair the Tread App and your Automotive Device: 

For the Tread and Tread Base Edition, see null.

For the Tread SxS, and Tread Overland Editions, see null.

For the Tread XL - Baja Race and Tread XL - Baja Chase Editions, see null.

For the zūmo XT2, see null.

5. Clear App Cache

Clear the Tread App’s Temporary Cache Files from the Phone:

Clearing the cache can remove any problematic files from the phone's temporary storage.

To clear the cache:

Most iPhones:

  1. Double-press the iPhone's home button
  2. A list of currently running apps will appear
  3. Swipe up on the Tread App to remove it from the list and close it

iPhone X and newer:

  1. Swipe up from the bottom of the screen and pause
  2. Swipe up on the Tread App

Android:

  1. Open the phone's Settings menu
  2. Touch Storage (some phones skip this step)
  3. Touch Other Apps or Apps
  4. Touch Tread
  5. Touch Storage (some phones skip this step)
  6. Touch Clear Cache

The temporary files should now be cleared and the app can be re-opened.

6. Uninstall and Reinstall the Tread App

To uninstall the Tread App on Android:

1. Open the phone's Settings menu

2. Touch Apps

3. Touch the Tread App

4. Touch Uninstall

To uninstall the Tread App on iOS:

1. Touch and hold the Tread App icon

2. Touch the X that appears in the corner of the icon

It can be re-downloaded from the phone's Google Play Store/iTunes App Store.

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