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Preparing an inReach Messenger for a Transfer of Ownership or Return
When transferring ownership of an inReach® satellite communicator, the new owner will need to create their own inReach account. Prior to selling, returning, or giving your device to a new owner follow the steps below to cancel your inReach service or transfer it to another device, then perform a factory reset on the inReach device you are selling, returning, or giving away. Performing these steps ensures that the new owner of the inReach unit will be able to activate the device to their own account and will not have access to any of the message history or contacts on the unit.
If you will no longer be using the Garmin Messenger™ app, you will also need to remove your phone number in the app.
Canceling Service for an inReach Device
NOTE: Canceling service may incur fees for early termination, and additional fees if you choose to activate again later. If you are preparing a device for a transfer of ownership, but plan on activating a different device later, contact Garmin Services Billing to discuss your options. The process for canceling your service is the same whether the inReach is suspended or active.
- Log in to the Garmin Explore website
If unable to log in to your account, try resetting your password at https://explore.garmin.com/Account/ForgotPwd. If still unable to access your account, you can cancel service by emailing our billing team (see How to Send a Cancellation Request).
- Select Plans & Devices
- Select Edit under Subscription
- Select Cancel Service
- Confirm the details of your cancellation, then select Cancel Service
How to Send a Cancellation Request
Send your request to GarminServicesBilling@garmin.com. The request must state that you wish to cancel service, and also include the following:
- Email address the service is under
- Billing address of the credit card used on the account
- IMEI number of the device
Failure to submit the proper information can delay implementation of your cancellation.
Requests of cancellation will be processed and become effective within 2 business days of submission. Garmin is closed on weekends and holidays.
Transferring inReach Service
If you already have another inReach satellite communicator in your possession, you can transfer the existing service to it instead of canceling. For steps, see - Transferring Existing inReach Service to Another inReach Device.
Performing a Factory Reset on the inReach Messenger
From the home screen, press
or 
to scroll through the main menu.Select SETTINGS
.Select System
.Select Reset.
Select Delete Data and Reset Settings.
The inReach will reset and reboot to the activation page. Hold down the Power button to power down the device.
Removing Your Phone Number in the Garmin Messenger App
If you wish to go back to receiving inReach messages in your phone's default text messaging app instead of the Garmin Messenger app, you will need to remove your phone number in the Garmin Messenger app using the steps below:
Open the Garmin Messenger app.
NOTE: If you already uninstalled the Garmin Messenger app, reinstall it and follow the prompts to verify your phone number again.
Select the profile icon or
in the top left.Select Accounts.
Select Manage Garmin Messenger Account.
Select Delete Garmin Messenger Account.
Select Delete Account.
Once these steps have been completed, the Garmin Messenger app can be uninstalled and future inReach messages sent to your phone number will be received in your phone's default text messaging app.