Garmin Connect App Bluetooth Troubleshooting

Many issues related to Bluetooth® can be solved by restarting your phone and restarting your Garmin® device. Give this a try before reviewing the following troubleshooting topics.

Choose a Topic Below That Best Describes Your Issue

• My Device Is Paired but Not Connecting to the Garmin Connect™ App

• I am Getting a Pairing Failed Message When Adding a Device to the Garmin Connect App

• My Garmin Device is Not Found During the Pairing Process to the Garmin Connect App

• My Garmin Device Is Not Receiving Smart Notifications From My Phone

None of the Above Topics Cover My Issue

Review the following checklist for additional troubleshooting steps to take.

1. Make sure Battery Saver or Expedition Mode is not enabled on your Garmin device. These settings can disable Bluetooth.

   • For more information, see How to Use Power Manager on Garmin Watches or How to Use Battery Manager on Fitness Watches.

2. Confirm your Garmin device is not paired to more that one smartphone or tablet

   • For help see: Can I Pair My Garmin Device to Multiple Mobile Devices?

3. Check and confirm that you are running the latest version of the Garmin Connect app.

   • Apple® Store

   • Google Play™ Store

4. Confirm software on the Garmin device is up to date.

   • Use Garmin Express™ software from a personal computer which will automatically check for and install available software updates.

5. Check for and install any available updates for your phone.

   • Consult your phone manufacturer for assistance if needed.

6. Review the following to confirm your phone meets our minimum system requirements.

   • Garmin Connect App Compatibility Requirements

Support Videos:

Troubleshooting Bluetooth Connectivity Issues with a Garmin Watch (iOS):

Troubleshooting Bluetooth Connectivity Issues with a Garmin Watch (Android):