DeLorme Application Crashing on Startup

Use the instructions below to troubleshoot a DeLorme application that is crashing at startup.

Disabling the 3D Tab Within Topo or XMap

A potential cause of a crash is a conflict with the video card in the computer. Use the instructions below to disable the 3D portion of the Topo software to prevent this crash.

1. Close the DeLorme application.
   
   
2. Click the Start button All Programs  DeLorme  Topo or XMap version  Tools  Tab Manager.
   
   
   
3. Clear the 3-D check box under Tab Preferences and click OK.
   
   
   
4. Click OK in the Tab Manager message window.
   
   
   

The DeLorme application should launch correctly now.  You may be able to use the 3-D features of the application if you update the video card drivers for your computer. Check for updates through the hardware settings of the computer.

Recreating Route Files

A DeLorme application can crash after Daylight Savings Time ends if the program attempts to open a route file created by a PN-series GPS during Daylight Savings Time. Use the process outlined below to refresh the route files and correct this issue.

1. Create a new folder on your Desktop.
   
   
2. On your computer, browse to C:\DeLorme Docs\Navigation.
   
   
   
3. From the Organize menu, select Select All.
   
   
   
4. From the Organize menu, select Cut.
   
   
   
5. Browse to your Desktop and open the folder you created in step 1. From the Organize menu, select Paste.
   
   
   
6. Once the copy completes, from the Organize menu, select Select All.
   
   
   
7. From the Organize menu, select Copy.
   
   
   
8. Browse to C:\DeLorme Docs\Navigation. From the Organize menu, select Paste.
   
   
   
9. Once the copy completes open the DeLorme software.

DisplayLink Core Software Incompatibility

A recent update to the DisplayLink Core Software driver has caused DeLorme software to crash at startup on some computers with the driver installed. If DisplayLink Core Software is installed to a computer that DeLorme software is crashing on potential solutions include uninstalling DisplayLink Core Software from the computer, updating to a newer version of the driver, or reverting to a previous version of the driver.

Further Troubleshooting

If a DeLorme program is still crashing at startup after following the instructions in this article, check the Windows Compatibility Chart in the related content below to verify the software program is supported on the operating system of the computer.

After verifying that the DeLorme program is installed on a supported operating system, see related content to submit system and software logs to DeLorme Technical Support.