Downloading Charts with ActiveCaptain® app

To download charts, or a portion of a chart in the ActiveCaptain® app, use the following steps:

1. Open and login to the ActiveCaptain® app

2. Select Chart

3. Press the menu button 

4. Select Download Charts¹

5. The map displays a blue rectangle and is positioned based on GPS location. The blue rectangle shape is user-changeable, using pinch to zoom on the corners

6. Zoom the map in or out to increase or decrease the size of the download coverage area > Move the map to the selected location. Press the Download button

• • Multiple overlapping charts will prompt the user to choose which chart to use. Press Done

  • The mobile device requires an internet connection to download charts

Reconnect the ActiveCaptain® app with the chartplotter and the chart will automatically sync.

If the chart download fails:

• Make sure the ActiveCaptain® app is up to date; check the Apple App Store or Google Play Store for updates

• Force close the ActiveCaptain® app 

• Restart the smart device (phone or tablet)

• Make sure the smart device is connected to a Wi-Fi network; cellular data can be used but Wi-Fi is recommended

• Make sure the smart device has ample storage available to cover the chart download

• If the transfer of the charts from the ActiveCaptain® app to the chartplotter failed, see "Transfer Failed" Using the ActiveCaptain App

• If the transfer of charts hasn't failed but seems to be taking a long time, see Tips for Speeding up Map and Software Data Transfers Using ActiveCaptain

¹Before downloading charts, check the download settings and uncheck map layers that are not needed. Leaving all map layers check marked will increase the download time. See Selecting Map Layers in ActiveCaptain for more information. 

For instructions on purchasing a chart in the ActiveCaptain® app, see Purchasing Marine Charts in the ActiveCaptain Application.