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Sending Geocaches to a Device Using Garmin Express from Geocaching.com
Garmin Express™ software can either transfer individual geocaches, or a list of one or more geocaches, from Geocaching.com to compatible devices. Lists are available to Geocaching Premium members (subscription fees apply).
You can find steps for either transfer process below. See Related for how to install Garmin Express.
Using Garmin Express Software to Transfer Geocaches
Select an option below for steps.
Sending a List of One or More Geocaches to a Device
Troubleshooting "Download Failed" Error When Sending Geocaches to a Device
When downloading geocaches from geocaching.com you may encounter a "download failed" error. Internet connectivity and network connection issues can prevent Garmin Express from downloading this content. If receiving this error try the following:
Ensure Open Garmin Express is Selected
When following the steps above for sending geocaches to a device, step eight requires selcting Open Garmin Express. If this step is missed you cannot continue with the remainder of the steps.
Clear the Browser History, Cache, or Temporary Internet Files
IMPORTANT: A high-speed Internet connection such as DSL or cable is required to use Garmin Express. If you are unsure what type of internet connection you are using, check with your Internet Service Provider (ISP).
Things to Avoid
Using these types of computers or network connections can introduce many obstacles that can prevent a successful download. If any of the following items cannot be avoided, attempt the download again later on a different computer or network.
Virtual Private Network (VPN)
Work computers and/or networks
Public Wi-Fi connections
Mobile broadband (such as a 4G/LTE or 5G MiFi, AirCard, or cell phone tethering)
Satellite internet
Fixed wireless internet
Dial-up internet
When Using a Wi-Fi Connection, Ensure You Have a Strong Signal
Try moving the computer closer to the Wi-Fi router if possible.
If you are still unable to get a strong signal, try using a computer that is plugged in with an Ethernet cable.
Ensure Your Data Limit is Not Capped/Throttled by Your ISP
Many of Garmin's downloadable map products are several gigabytes (GB) in size.
Some ISPs will place a limit on how much data may be downloaded during a daily or monthly cycle.
Depending on the ISP, exceeding this limit could result in reduced Internet performance or fees for the additional data used.
To find out whether your internet service is capped/throttled or restricted, contact your ISP before contacting Garmin.
If your internet service is being capped/throttled or restricted, the map update download will take longer to complete and may appear frozen at times.
Asking your ISP to remove the capping/throttling or restricted download may be an option.
Temporarily Disable Internet Security/Firewall
Although most security software will not interfere with Garmin Express, some security software (such as software that is used on work computers or in a business environment) may cause errors in Garmin Express.
If possible, try temporarily disabling the software.
If you cannot disable it, it will be necessary to use a different computer.
If disabling fails to resolve the issue, you can set up an exception for Garmin Express.