What Are the Wi-Fi Requirements for an Index Smart Scale Series?

The Index™ Smart Scale series communicate with compatible Wi-Fi® networks to send fitness information to your Garmin Connect™ account. In order to sync with Garmin Connect, an initial Wi-Fi setup must be performed. For a basic overview of the setup procedure, refer to Setting up an Index Smart Scale.

What Requirements Does My Wi-Fi Network Need to Meet?

Your Wi-Fi network must meet the following requirements to be compatible:

NOTE: Garmin Product Support is unable to provide assistance for making changes to your network. If assistance is needed contact your network provider.

• Supported Frequency: 2.4 GHz only

• Supported Protocols: 802.11 ac, b, g or n (802.1x is not supported) 

• Supported Channels: Channels 1-11 only

• Security: Unencrypted,  WPA, and WPA2

• Passwords for encrypted networks must meet an 8 character minimum in length

• Networks with a hidden SSID are not supported

I Am Having Wi-Fi Connection Issues

If you have verified your network compatibility and configuration as listed above, below are some further suggestions you can try:

• Ensure the scale is within range of your Wi-Fi network.

• Attempt to connect to a different available Wi-Fi network such as a personal Wi-Fi hotspot.

  • Additional carrier fees may apply. Check with your service provider if you have any questions.

    • iOS: How to set up a Personal Hotspot on your iPhone or iPad.

    • Android: Share a Mobile Connection by Hotspot or Tethering on Android.

• Restart your phone (if connecting via the Garmin Connect™ app).

• Reset your Wi-Fi router. This can generally be done by unplugging the router for 30 seconds, then plugging back in. 

• Reset the scale and set it up again. For steps to do so, see: How Can I Reset My Index Smart Scale?