Description

The error USB Device Not Recognized indicates that there is a communication issue between Windows and the Garmin device.

Resolution

To troubleshoot and resolve this issue:

Plug the USB cable directly into the device (see video below)
- Plugging the USB cable into the mount on the device will not allow the computer to recognize the device
Charge the battery on the device
Try connecting the device to a different USB port (see video below)
- Avoid connecting through a USB hub, USB extension cable, keyboard, or monitor
- Use a USB port on the back of the computer instead of the ports on the front or side if using a desktop computer
- Try a port on the opposite side of the computer if available if using a laptop.

Try another computer if available
- Work computers may not allow the computer to recognize the device
Reboot the computer

The USB Device Not Recognized error should no longer display.