My Edge Device Will Not Fully Turn On

If your Edge® cycling computers turns on but will not display the main menu screen, the device can be forced into mass storage mode, allowing it to be seen by the computer so that you can check for any available software updates. Doing this will usually resolve your issue.

Before proceeding you will need the following:

• Your Edge device

• Garmin USB cable or a data cable to connect it to a computer USB port

• A computer with internet connection

• Garmin Express installed on the computer

To Force an Edge Cycling Computer Into Mass Storage Mode

1. Disconnect the device from the computer.

2. Power the device off.

3. Press and hold the LAP/RESET button.

   • NOTE: The START/STOP button for the Edge® 20, Edge® 25, Edge® 130, or Edge® 130 Plus cycling computers. 

4. Plug the device into the computer.

5. Wait until the device is recognized by the computer (may take up to 30 seconds).

6. If prompted, install USB device drivers:

   1. Select "No, not at this time".

   2. Select Next.

   3. Select Install USB drivers automatically (Recommended).

   4. Select Next and wait for the USB driver installation to complete.

   5. Select Finish.

7. Release appropriate button(s).

8. Sync history and update the device firmware if not up to date using Garmin Express.

9. Right-click on the device drive.

10. Select Eject.

11. Disconnect the device from the computer.

12. Power on the device (wait for the firmware update to complete if installed).