The Micro USB Port on My Edge Is Not Working

A non functioning micro USB port found on certain Edge® cycling computers, may result in any of the following symptoms:

• Device is not recognized by a computer.

• Device does not charge.

• Device does not turn on.

• USB cable does not plug in correctly.

To ensure that the issue is not related to the device being in a locked up state, or perhaps a malfunctioning USB cable, review the following FAQ: My Garmin Watch or Edge Device Will Not Turn On

If the issue is determined to be a damaged or non-working USB port, you can use our self-service exchange tool. There will be a repair fee to use this service for devices outside of their warranty period. Before you begin, you will need:

• Serial Number

  • This is located on the back of the device. If you cannot read the number you can look up the information in Garmin Connect: Locating Your Serial Number in Garmin Connect

• The email address associated with the device.

  • This should be the email address used to sign into Garmin Connect.

To begin the exchange process see the following link:  Edge Self-Service Exchange Program

NOTE: This tool will only work with the following Edge models:

• Edge 130 Plus

• Edge 530

• Edge 830

• Edge 1030 Plus

• Edge Explore