When the screenshot feature is enabled on an automotive device, it will allow you to take screenshots of the current screen on the device. This feature is primarily used for troubleshooting purposes. In the event that you are receiving an error on the device, you can use the screenshot feature to take a picture of the message.

To Enable or Disable the Screenshot Feature on the Device:

1. Touch Settings or the settings wheel

2. Touch Display

3. Touch the box to place a checkmark

On some devices, this screen will say Enabled/Disabled or may require you to On or Off next to Screenshot.

4. Touch OK or Done

Skip this step on some devices

Once you have enabled the screenshot feature, you can take a picture of the screen by touching the camera icon that appears on the screen, or by pressing the physical button on the device, as directed by the on-screen instructions.

To View the Screenshot on the Computer:

Windows

1. Connect the Garmin device to the computer

2. Press the Windows key + E

Click This PC (Windows 10 only)

3. Open the Garmin drive

4. Open Internal Storage

Not all devices require this step

5. Open the Screenshot or SCRN folder

6. Within this folder, you will be able to view or utilize the screenshot images

Mac OS X

1. Connect the Garmin device to the computer

- Note: Some devices are not able to be seen as a drive on Mac computers. See Automotive Device Compatibility with Garmin Mac Applications on macOS for the complete list of devices and suggestions.

2. Open Finder

3. Click Go in the menu bar at the top of the screen

4. Click Computer

5. Open the Garmin drive

6. Open the Screenshot or SCRN folder

These are located in the Garmin folder on some devices

7. Within this folder, you will be able to view or utilize the screenshot images

Screenshot images can be saved to your computer or emailed to Garmin Product Support for troubleshooting purposes.