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Maps Missing After Downloading a New Map Region on an Automotive Device

If your device displays one of these error messages immediately after completing a successful map download with the Garmin Express™ software, the device may not be reading the map properly. 

  • “No Matches Found"

  • "Cannot Find Search Results"

  • "No Detailed Maps Found That Support Routing"

  • "No Details Maps were Found on this Device"

  • "No Map Data Available"

  • "Map Data is not Available"

  • "Cannot Calculate Route"

To determine the problem, follow the steps below.

Did You Use a Memory Card to Install?

Yes, I Installed Using a Memory Card

1. The latest version of mapping for these devices use two maps. For example, the Europe maps have one map for ALL North coverage and the other map is for ALL South. Garmin Express may have installed one map on the internal memory of the device, and the other map on the memory card.

drivesmart europe maps 

To Check the Maps Installed on Your Device:

  1. Enter your product name in Garmin Support Center
  2. Click on the Search Other Topics box under Choose a Topic
  3. Type and search for "Verifying Maps Installed on an Automotive Device"
  4. Follow the steps to display the maps installed on the device

2. Turn off the device and remove the SD card, then turn the device back on. 

3. Confirm what is installed on the SD card by following the steps used to Check the Maps Installed on Your Device above.

If the Map Remains

There is a map on the internal storage the device can read.

  1. Enter your product name in Garmin Support Center
  2. Click on the Search Other Topics box under Choose a Topic
  3. Type and search for "SD Card Not Detected, Recognized, or Incompatible in Garmin Express"
  4. Follow the steps to display the maps installed on the device

If the Map is Missing

There is a map on the memory card the device can read. 

    • If the reinstall fails:

      1. Enter your product name in Garmin Support Center
      2. Click on the Search Other Topics box under Choose a Topic
      3. Type and search for "Garmin Express Fails to Complete the "Copying Files" Stage"
      4. Follow the troubleshooting steps

    • If the reinstall is successful:

No, I Installed Without a Memory Card

1. The latest version of mapping for these devices uses two map files. For example, the Europe maps have one map for ALL North coverage and the other map is for ALL South.

drivesmart europe maps

To Check the Maps Installed on Your Device:

  1. Enter your product name in Garmin Support Center
  2. Click on the Search Other Topics box under Choose a Topic
  3. Type and search for "Verifying Maps Installed on an Automotive Device"
  4. Follow the steps to display the maps installed on the device

2. If only one map is showing, see Installing a New Map Region to an Automotive Device to reinstall the map. A memory card may be required if the device does not have enough space.

If the Reinstall Fails

  1. Enter your product name in Garmin Support Center
  2. Click on the Search Other Topics box under Choose a Topic
  3. Type and search for "Garmin Express Fails to Complete the "Copying Files" Stage"
  4. Follow the troubleshooting steps

If you're still having problems, contact Product Support.

If the Reinstall is Successful

Check the mapping on your device again to ensure both maps are detected. If they are not, contact Product Support.