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zumo 660 or zumo 665 Device Frozen or Not Powering On

See below for troubleshooting steps if your automotive device won't power on. See null if you are using your device for the first time.

If the device's screen has frozen, proceed to  Reset the device  below.

Note: Temperature can affect your device's ability to power on or charge properly. See the Environment section below for more info.

Verify the Device is Getting Power

 1. Connect the zumo to vehicle power with either the original motorcycle power cable or the original vehicle power cable.

    • Make sure there is nothing between your vehicle power cable and your vehicle's power outlet, such as a splitter or other charging accessory
    • Do not use a USB cable, pictured with a red symbol below

                          

2. Turn the vehicle's power on
3. Check the light on the vehicle end of the power cable and make sure it is lit

4. Drive normally with the device connected to power for at least 10 minutes

The device should power on after taking these steps.

Remove any Memory Cards in the Device

Reset the Device

If the device still does not power on, or if the screen has become frozen and will not power off, a soft reset can help by forcing the device to reboot.

To Perform a Soft Reset:

  1. Remove the battery from the zumo
  2. Connect the zumo to a power source with a vehicle power cable, USB cable or AC adapter
  3. Re-insert the battery

The device should now turn on. Leave the device connected to power to give the battery time to charge.

See null for charging options.

This Video is a Quick and Easy way to Learn How to Access the Battery Compartment.

Devices With Powered Mounts

If the device has a powered mount plug it into a computer using the usb port located directly on the body of the device rather than the mount. See Where to Connect the USB Computer Cable on Devices With a Powered Mount . If the device powers on this could indicate a problem with the mount and it may need to be replaced.

Why is This Happening?

An issue where your Garmin device will not turn on, is frozen, has a dead battery, or has a black screen can have several different causes:

Dead Battery

  • A device will not turn on if it has an empty or "dead" battery
  • This can be resolved by charging the battery, but this is not always as simple as connecting the device to any cable or power source
    • See null for detailed information

Environment

Software Problem

  • If the device ever "freezes" on a single screen and will not respond to your touch, the device may have run into a software "bug", "glitch", or other similar types of problems
  • Since all electronic devices do a large number of tasks and calculations every second, it is always possible for the device to get stuck at one point or another while in use
  • This chance can be minimized by making sure the device's software is up to date.
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