Select your product to confirm this information applies to you

Garmin Connect Data Is Not Syncing Over to My Third-Party App

Issues with the Garmin Connect™ account data not syncing to a third-party app may require you to remove and then add consent between the two sites. The following are steps to remove connected apps as well as the option to add them back in. Choose an option below to reveal instructions to follow.

MyFitnessPal

If your steps are not syncing to MyFitnessPal, you may need to designate the Garmin Connect app as your steps device in order to view this data in your MyFitnessPal account. To choose your primary steps device, see below:

  1. Open the MyFitnessPal app.

  2. Select More.

  3. Select Steps.

  4. Under "Choose a device", select Garmin Connect.

For further troubleshooting, select your platform below.

Smartphone App Instructions

Step 1: Check the Status of MyFitnessPal

  • From the Garmin Connect Status page, a green ONLINE indicator for third-party indicates no issue from the Garmin Connect side. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

  • From the MyFitnessPal Status page view the status of MyFitnessPal under the API Platform section. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

Step 2: Remove the Connection Between Garmin Connect and MyFitnessPal

Garmin Connect App Instructions

  1. Open the Garmin Connect app.

  2. Select More (bottom right).

  3. Select Settings.

  4. Select Connected Apps.

  5. Select MyFitnessPal.

  6. Select Disconnect.

 MyFitnessPal App Instructions

  1. Open the MyFitnessPal app.

  2. Open the menu.

    • Android: Select Garmin Connect app menu icon for Android (top left).

    • iOS: Select More (bottom right).

  3. Select Apps & Devices.

  4. From the top select CONNECTED.

  5. Select Garmin Connect.

  6. Select Disconnect.

NOTE: If you receive the error message "Sorry, we are currently unable to disconnect this app" you will need to disconnect the app from MyFitnessPal's website. For instructions see: MyFitnessPal Help - How do I link or unlink MyFitnessPal with an App Gallery partner?

Step 3: Reconnect Garmin Connect and MyFitnessPal

  1. Open the Garmin Connect app.

  2. Select More (bottom right).

  3. Select Settings.

  4. Select Connected Apps.

  5. Select MyFitnessPal.

  6. Select I Consent.

  7. Select Link Accounts.

  8. Select Allow.

This will re-establish the connection between Garmin Connect and MyFitnessPal.

Computer Instructions

Step 1: Check the Status of MyFitnessPal

  • From the Garmin Connect Status page, a green ONLINE indicator for third-party indicates no issue from the Garmin Connect side. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

  • From the MyFitnessPal Status page view the status of MyFitnessPal under the API Platform section. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

Step 2: Remove the Connection Between Garmin Connect and MyFitnessPal

Garmin Connect Web Instructions

  1. From a web browser, sign into your Garmin Connect account.

  2. Select Health Stats from the navigation bar on the left.

  3. Select Calories In/Out.

  4. Select Disconnect from MyFitnessPal located towards the bottom of the screen.

  5. Select Disconnect.

MyFitnessPal Instructions

  1. Go to MyFitnessPal and log into your account.

  2. Select APPS.

  3. Under App Gallery select Garmin Connect.

  4. Select DISCONNECT.

  5. Select OK.

Step 3: Reconnect Garmin Connect and MyFitnessPal

  1. From a web browser, sign into your Garmin Connect account.

  2. Select Health Stats from the navigation bar on the left.

  3. Select Calories In/Out.

  4. Select Reconnect located towards the bottom of the screen.

  5. Select I Consent.

  6. From the pop-up select Allow.

This will re-establish the connection between Garmin Connect and MyFitnessPal. If you were tracking steps from the MyFitnessPal app you will need to take a few additional steps. See the following FAQ from MyFitnessPal: How does the Step Tracking feature work?

Strava

To avoid use of multiple Strava accounts, we recommend signing out of the Strava app and the Strava website before proceeding with the troubleshooting below. After signing out, sign back in to your platform of choice and proceed with the steps outlined below.

Smartphone App Instructions

Step 1: Check the Status of Strava

  • From the Garmin Connect Status page, a green ONLINE indicator for third-party indicates no issue from the Garmin Connect side. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

  • From the Strava Status page view the status under the API section. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

Step 2: Remove the Connection Between Garmin Connect and Strava

Garmin Connect App Instructions

  1. Open the Garmin Connect app.

  2. Select More (bottom right).

  3. Select Settings.

  4. Select Connected Apps.

  5. Select Strava.

  6. Select Disconnect.

Strava App Instructions

  1. From the Strava app, select your profile photo at the top of the page.

  2. Select the Settings icon Windows Settings Gear in the top right.

  3. Select Manage apps and devices.

  4. Select Garmin or Garmin Connect.

  5. Select Disconnect/OK.

Step 3: Reconnect Garmin Connect and Strava

  1. Open the Garmin Connect app.

  2. Select More (bottom right).

  3. Select Settings.

  4. Select Connected Apps.

  5. Select Strava.

  6. Select Agree.

  7. Select Authorize.

This will re-establish the connection between Garmin Connect and Strava

Computer Instructions

Step 1: Check the Status of Strava

  • From the Garmin Connect Status page, a green ONLINE indicator for third-party indicates no issue from the Garmin Connect side. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

  • From the Strava Status page view the status under the API section. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

Step 2: Remove the Connection Between Garmin Connect and Strava

Garmin Connect Web Instructions

  1. From a web browser, sign into your Garmin Connect account.

  2. Select Profile & Account in the top right corner.

  3. Select Account Settings.

  4. Select Account Information.

  5. Under Applications, locate Strava and select Disconnect.

Strava Instructions

  1. Go to https://www.strava.com/settings

  2. Under Social Connections, select Disconnect beneath Garmin Connect.

  3. Select OK.

Step 3: Reconnect Garmin Connect and Strava

  1. Go to https://www.strava.com/upload/device

  2. Find the Garmin option there to re-link the two services.

This will re-establish the connection between Garmin Connect and Strava.

Zwift

Step 1: Check the Status of Zwift

  • From the Garmin Connect Status page, a green ONLINE indicator for third-party indicates no issue from the Garmin Connect side. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

  • From the Zwift Status page view the status under the API section. If the status indicates there is a problem, check back on the status of the issue until it is resolved.

Step 2: Remove the Connection Between Garmin Connect and Zwift

Garmin Connect Instructions

  1. From a web browser, sign into your Garmin Connect account.

  2. Select Profile & Account in the top right corner.

  3. Select Account Settings.

  4. Select Account Information.

  5. Under Applications, locate Zwift and select Disconnect.

Zwift Instructions

  1. Go to Zwift and sign in.

  2. Select Garmin Connect app menu icon for Android (upper right).

  3. Select your username.

  4. Select Connections.

  5. Find Garmin.

  6. Select Disconnect.

Step 3: Reconnect Garmin Connect and Zwift

  1. Go to https://www.zwift.com/settings/connections.

  2. Find the Garmin option.

  3. Select Connect.

Other Third-Party Site

Step 1: Check the Garmin Connect Status page

From the Garmin Connect Status page, the third-party sync status will indicate if an issue exists. If the status indicates there is a problem, check back on the status of the issue until it is resolved. If the status is green, proceed to step #2.

Step 2: Remove the Third-Party Site

  1. From a web browser, sign into your Garmin Connect account.

  2. Select Profile & Account in the top right corner.

  3. Select Account Settings.

  4. Select Account Information.

  5. Under Connected Apps, select Disconnect from the desired application.

Step 3: Add the Third-Party Application Connection Back to Garmin Connect

Refer to the application owner for instructions.

After reconnecting the application and Garmin Connect, your activity data should sync properly. If the issue persists, you will need to reach out to your third-party app's support team for further assistance.

NOTE: Garmin Connect will not forward data that has been received from one third-party fitness website to another third-party website that is also linked to your Garmin Connect account. This aligns with the policies of other third-party services and helps to prevent duplicate data from occurring across accounts.

Related

Contact Us for More Help