Log in to the Subscription Portal.
Select MANAGE on the subscription you want to cancel.
Select CANCEL PLAN.
If you are currently on an Essential, Standard, or Premium plan you will be prompted with an option to switch to an Enabled plan.
If you still wish to cancel, select CONTINUE WITH CANCEL.
NOTE: If you are currently on a Freedom or Annual plan and wish to switch to an Enabled plan, select BACK and choose the option to CHANGE PLAN or REACTIVATE PLAN instead.
Select CANCEL IMMEDIATELY when prompted to finalize cancelling service.
Select your product to confirm this information applies to you
Preparing an inReach SE or Explorer for a Transfer of Ownership or Return
When transferring ownership of an inReach® satellite communicator, the new owner will need to create their own inReach account. Prior to selling, returning, or giving your device to a new owner follow the steps below to cancel your inReach service or transfer it to another device, then perform a factory reset on the inReach device you are selling, returning, or giving away. Performing these steps ensures that the new owner of the inReach unit will be able to activate the device to their own account and will not have access to any of the message history or contacts on the unit.
Transferring inReach Service
If you already have another inReach satellite communicator in your possession, you can transfer the existing service to it instead of canceling. For steps, see - Transferring Existing inReach Service to Another inReach Device.
Canceling Service for an inReach® Satellite Communicator
NOTE: Canceling service may incur fees for early termination, and additional fees if you choose to activate again later. If you are preparing a device for a transfer of ownership, but plan on activating a different device later, contact Garmin Services Billing to discuss your options. The process for canceling your service is the same whether the inReach device is suspended or active. Suspending a device does not allow for it to be transferred to another account.
NOTE: The following process only works with Earthmate app compatible inReach devices.
Open the Earthmate app.
Select
(Android™) or More (iPhone®/iPad®).Select My inReach.
Select Manage Subscription.
Select Cancel Plan.
If you are currently on an Essential, Standard, or Premium plan you will be prompted with an option to switch to an Enabled plan.
If you still wish to cancel, select CONTINUE WITH CANCEL.
NOTE: If you are currently on a Freedom or Annual plan and wish to switch to an Enabled plan, select BACK and choose the option to Change Plan instead.
Select CANCEL IMMEDIATELY when prompted to finalize cancelling service.
Send your request to GarminServicesBilling@garmin.com. The request must state that you wish to cancel service, and also include the following:
Email address the service is under.
Billing address of the credit card used on the account.
IMEI number of the device.
Failure to submit the proper information can delay implementation of your cancellation.
Requests of cancellation will be processed and become effective within 2 business days of submission. Garmin is closed on weekends and holidays.
Performing a Factory Reset on the inReach SE® or inReach Explorer® Handhelds
NOTE: If you are unable to access the Settings menu on your inReach handheld, see Related for alternative factory reset instructions.
Turn on the inReach handheld.
Select Settings.
Select Restore Factory Settings.
Select Reset.
The inReach handheld will reset and reboot to the activation page. Hold down the Power button to power down the device.