Automotive Device Freezing on "Enabling Bluetooth"

If your automotive device is getting stuck on the "Enabling Bluetooth" message, this usually means that there is a problematic Bluetooth file within the device. To fix this issue, the file will need to be deleted from the device and replaced with a properly functioning file. To delete the problematic file from the GPS, follow the directions below: 

Windows

To View the Device's Hidden System Files:

1. Connect your GPS device to a PC via USB cable
2. Press the Windows key
3. Type Folder Options
4. Click Folder Options or File Explorer Options
5. Click the View tab
6. Select Show hidden files and folders in the Advanced settings section
7. Uncheck Hide protected operating system files (Recommended)
8. Click Yes
9. Click the OK button to apply the changes and close the window

To reverse this, follow the steps above and restore the settings in steps 6 and 7 to their original values.

To Delete the Bluetooth Files:

1. Press the Windows key + E on the keyboard to open File Explorer
   
2. Open the Garmin drive once it appears
3. Open the Garmin folder
4. Open the RemoteSW folder
5. Delete all of the files within this folder

Mac

To View the Device's Hidden System Files and Delete the Bluetooth Files:

1. Connect your GPS device to a Mac via USB cable
2. Open the Garmin drive
3. Click Go on the menu bar at the top of the screen
4. Click Go to Folder
5. Type .System
6. Click Go
   
   • The hidden files and folders on the device will now be visible
7. Open the RemoteSW folder
   
8. Delete all of the contents within this folder
9. Empty the Trash bin

After you have deleted the problematic file from the device, a new properly functioning file will need to be downloaded from our Garmin Express program. 

Once all the above steps are performed, your device should function properly.