Troubleshooting a Bluetooth Issue Between an Automotive Device and a Mobile Phone

Your automotive device uses Bluetooth technology to connect with your mobile phone. An issue with the Bluetooth connection between the two can cause any of the following issues:

• Automotive device and phone will not find one another.

• Automotive device and phone encounter problems during the pairing process.

• The pairing process is successful, but devices do not maintain a Bluetooth connection.

Try the Following Troubleshooting Steps if your Device and Phone are Experiencing Bluetooth-Related Issues:

• Update Software

  • The software of your automotive device can be updated by following steps in Updating Maps and Software with Garmin Express™.

  • It is recommended for the mobile phone to have the latest software as well. Consult your phone's owner's manual for guidance on how to update.

• Delete Pairing History

  • Clearing the pairing history on the automotive device and the phone will establish a new Bluetooth session between the devices

    • To clear the pairing history on your automotive device

    1. 1. Touch Apps

       2. Touch Smartphone Link

       3. Touch the Wrench icon

       4. Touch the phone profile

       5. Touch Unpair device

  • Steps for clearing pairing history on the phone can vary by make/model. If you are unsure how to clear the history, you may need to consult your phone's manual or manufacturer.

    • To clear pairing history on an iPhone

      1. Open the Settings on the phone

      2. Touch Bluetooth

      3. Touch the info button (i icon) next to the paired automotive device

      4. Touch “Forget this device”

    • To clear pairing history on an Android phone

      1. Open the Settings on the phone

      2. Touch Bluetooth

      3. Touch the gear icon next to your listed automotive device

         • On some Android phones, select the listed automotive device instead

      4. Touch Forget/Unpair

NOTE: A phone call is prioritized over any other audio.  The device will mute spoken navigation prompts when a call is active.  The visual on-screen navigation prompts continue.  Navigation prompts resume when the phone call is disconnected.