With the release of iOS 13 and newer, permission settings to allow your Garmin device to communicate with your phone have changed. If you are experiencing an issue after updating your phone, review the following topics which should solve most issues.

The Garmin Drive App Displays the Message "Bluetooth must be enabled on this device in order to connect"

iOS 13 and newer requires Bluetooth Sharing to be turned on for the Garmin Drive App.

To enable Bluetooth Sharing:

1. From the Garmin Drive App, touch Settings

iphone settings2.PNG

2. Toggle Bluetooth on

iphone bluetooth 2.PNG

NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.

drive app location.PNG drive app always.PNG

I Am No Longer Getting Smart Notifications on My Garmin Device

To correct this issue follow the steps below:

Check Bluetooth Settings:

1. From the iPhone, touch Settings

2. Touch Bluetooth

iphone bluetooth.PNG

3. Under MY DEVICES touch the "i" icon next to your device's BLE connection

drive app i icon.PNG

4. Toggle Share System Notifications to on

drive app show system notifications.PNG

Check Notification Settings:

1. From the iPhone, touch Settings

2. Touch Notifications

3. Touch Show Previews

iphone show previews.PNG

4. Select Always or When Unlocked

5. Under NOTIFICATION STYLE select an app you want to receive notifications from

iphone notification style.PNG

6. Toggle Allow Notifications on, ALERTS options should all be checked, and Show Previews must be set to Always (Default) or When Unlocked as shown below:

iphone allow.PNG

NOTE: With iOS 13 and newer, Apple now requires Show Previews to be set to Always or When Unlocked to get notifications on any connected device.

7. Repeat steps 5-6 for all apps you want to receive notifications from

For more details on how to control which apps display notifications on your Garmin device see Disabling Specific Types of Smart Notifications on an Automotive Device.

For the Camper/RV 785, Camper/RV 890, Camper/RV 1090, dezl LGV/OTR 800, and dezl LGV/OTR 1000, see the owner's manual for the device.

If you have followed the above suggestions and continue to have an issue contact Product Support for further assistance.