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Troubleshooting the Impact Bat Swing Sensor

If your Impact™ Bat Swing Sensor is unable to turn on, freezing up, or not syncing with the Impact app, use the troubleshooting steps below to help resolve the issue.


Troubleshooting Syncing

NOTE: Most recording and accuracy issues are a result of hitting something other than a ball. 

Check for Software Updates
  • Ensure the sensor is using the last software. To update the software, connect the sensor to a computer and perform a software update with the Garmin Express™ program.
  • Ensure the Impact app is up to date, by checking the app store for your phone. 
Mounting the Sensor

Make sure the sensor is mounted properly by following the instructions in the owner's manual.

Remove the Pairing From the Impact App

Remove the sensor from the Impact app, and pair it back to the app.


Troubleshooting Lockups and Freezing

Check for Software Updates

Ensure the sensor is using the last software. To update the software, connect the sensor to a computer and perform a software update with the Garmin Express program.

Perform a Hard Reset

If the sensor is frozen or locked up, try a reset. 

  1. Press and hold Power until the sensor turns off
  2. Press Power to turn the sensor on