Garmin Express Displays a Server Error Message

There may be an issue with your internet connection or your computer's settings if the Garmin Express™ software displays one of the following errors:

• We are unable to add this device because our servers are unavailable at this time.

• Sorry, we're having a problem communicating with our servers.

  • These messages may occur for automotive GPS navigators that have been deactivated upon customer agreement when upgrading to a newer device. These devices cannot be reactivated. This does not apply to devices that have been associated with an inReach account.

Follow the Troubleshooting Steps Below:

1. Ensure That Garmin Express Software is Up to Date

   • Update Garmin Express to the current version.

     • See How Do I Install Garmin Express Software? to install the latest version if the update fails. 

2. ---

   Ensure the Internet Connection Meets the System Requirements for Garmin Express Software

   • A high-speed Internet connection is required. Garmin Express is not intended to be used with mobile broadband (such as MiFi, AirCard, or cell phone tethering), satellite, fixed wireless, or dial-up Internet connections.

   • For detailed information, see the FAQ  Internet Connection Restrictions that can Prevent the Successful Download of Maps.

3. ---

   Reset the Network Hardware

   • Shut down the computer and reset the network hardware by unplugging the router and/or modem.

   • After a minute, plug the router and/or modem back in to restart it and turn the computer back on and try using Garmin Express software again.

4. ---

   Check the Date and Time Settings on the Computer

   • Incorrect date and time settings on the computer can cause communication errors between Garmin Express software and the Garmin servers. Verify the date, time, and time zone settings are correct on the computer.

5. ---

   Temporarily Disable Internet Security/Firewall

   • Although most security software will not interfere with Garmin Express software, some security software (such as software that is used on work computers or in a business environment) may cause this error.

   • If possible, try temporarily disabling the software.

     • If you cannot disable it, it will be necessary to use a different computer.

   • If disabling fails to resolve the issue, you can set up an exception for Garmin Express.

   • See Garmin Fleet Updater and Garmin Express Network Requirements for more information.

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   Check the Proxy Settings on the Computer

   • Incorrectly configured proxy and/or LAN settings may affect the connection between the Internet and Garmin Express. Verify the Proxy Settings are Correct on a Computer.

7. ---

   Disable Virtual Private Network (VPN)

   • If applicable, disable any VPN that is in use. If this is not possible, use a different computer and/or network connection.

8. ---

   Uninstall Garmin Express

   • To uninstall Garmin Express from the computer, see the FAQ Full Uninstall of Garmin Express.

9. ---

   Restart The Computer

   • NOTE: Shutting down, pressing the power button, or closing the lid on a notebook computer may not effectively restart the computer on some operating systems.  Follow the instructions below to ensure that the computer is completely restarted.

     Windows 10 and higher

     1. Select the Start button.

     2. Select the Power icon.

     3. Select to Restart.

     OR

     1. Right-click the Start button.

     2. Select Shut down or sign out.

     3. Select Restart.

     MacOS/OS X

     1. Select the Apple icon in the menu bar.

     2. Select Restart.

     3. Select Restart to confirm.

10. ---

    Reinstall Garmin Express Software

    • To reinstall Garmin Express software, see the FAQ How Do I Install Garmin Express?.

Garmin Express software should now be able to connect to the server. If not, try a different computer or a different internet connection.